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my messages is now under productivity icon and doesnt alert me
scraft
Member

my text message icon is now under productivity icon with facetime.  How do I get it back to it's own icon.  I no longer get alert of new messages.

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Re: my messages is now under productivity icon and doesnt alert me
vzw_customer_support
Customer Support

scraft, we are sorry to hear that you are having issues with your text messages no longer alerting you. This is definitely not the experience that we want you to have, and we will be glad to help you get this corrected! To clarify, what device do you have, and since when did this problem start?

David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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