Can someone explain to me why I am billed a month in advance, (this is what i was told), for upgrading a smart phone on my plan? does this mean i will not be charged the next month? if I am charged the next month aren't I being double billed for this upgraded line? Since I can't get through to customer support as their chat has been down all day and i can not e mail my question to anyone and I can not tie up my work phone during the day how am I supposed to get any answers? I truly believe Verizon probably has the best service out there but their customer service is horrible. I am tied of getting nickle and dimed by Verizon. When this contract is up, I am moving on.
If you look at the dates for the charges on your bills you'll notice you've always been billed a month in advance - they were probably just explaining what your next bill would look like and used the term. Your due date however is 5 days before the time period ends you were charged for. So you're INVOICED a month in advance but it's not due until the service is used.