photos won't download or upload on messenger or messenger
ccondon
Enthusiast - Level 2

photos won't download or upload on messenger or messenger+.  I get a message saying that the network is unavailable

Labels (1)
0 Likes
1 Solution

Correct answers
Re: photos won't download or upload on messenger or messenger
ccondon
Enthusiast - Level 2

Yes. But someone looked at it and turned wi fi off and phone off then

turned them both back on and now it seems to work. Thank you

On Jun 8, 2017 4:32 PM, "vzw_customer_support" <forums@verizonwireless.com>

View solution in original post

0 Likes
Re: photos won't download or upload on messenger or messenger
tikibar1
Community Leader
Community Leader

Is mobile data turned on?

0 Likes
Re: photos won't download or upload on messenger or messenger
ccondon
Enthusiast - Level 2

yes, and a lot of data is available

0 Likes
Re: photos won't download or upload on messenger or messenger
vzw_customer_support
Customer Service Rep

Ccondon, thanks for clarifying for me. I love sending photos of my daughter to her grandmother, so I wouldn't be happy with that either. Are you only having an issue uploading and downloading pictures with the messenger application? Are you using the Verizon Message + application?

MarcusS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: photos won't download or upload on messenger or messenger
ccondon
Enthusiast - Level 2

Yes. But someone looked at it and turned wi fi off and phone off then

turned them both back on and now it seems to work. Thank you

On Jun 8, 2017 4:32 PM, "vzw_customer_support" <forums@verizonwireless.com>

0 Likes
Re: photos won't download or upload on messenger or messenger
vzw_customer_support
Customer Service Rep

ccondon,

That is awesome! If you run into any further troubles please do not hesitate to reach out to us with an update.

NicoleT_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes
Re: photos won't download or upload on messenger or messenger
ccondon
Enthusiast - Level 2

Thank you!

On Jun 10, 2017 7:36 PM, "vzw_customer_support" <forums@verizonwireless.com>

0 Likes
Re: photos won't download or upload on messenger or messenger
vzw_customer_support
Customer Service Rep

Thank you for being a part of our Verizon Wireless family.

YeseniaV_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes