pictures disappear from text messages

[ARYMER72]

Brand new PIXEL. Suddenly, all photos that were sent with text messages have disappeared... do not seem to be on the phone or on the cloud.

[vzw_customer_support]

Oh my, I would be equally shocked if my pictures disappeared as well Arymer72. What messaging application are you using? Which cloud did you (Google or Verizon) check?

AmberF_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[ARYMER72]

Here's what we're using:  Google cloud  Messages Version 2.5.212

[vzw_customer_support]

I do want to be sure that we are on the same page here. If you look in your Google Cloud, are the pictures there? What happens if someone sends you a picture message now, does it save to the phone and/or the cloud?

ErinW_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!