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pictures turn sideways
Mom221
Enthusiast - Level 1
‎05-24-2020 06:17 AM

The picture I choose from the gallery is fine, but when I send it to a friend it turns sideways so they see it sideways and so do I in the text message. I have a Samsung S10

40 people had this problem.
43 Replies
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Re: pictures turn sideways
vzw_customer_support
Customer Service Rep
‎05-26-2020 06:29 AM

Mom221,

 

We never like to hear that you are having trouble with your device. Help has arrived to get those pictures out the right way. When did this issue begin? Do you recall what was happening right before this began on your device? Were there any changes made to the device recently? 

 

 

CandiceH_VZW

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Re: pictures turn sideways
kermitjones
Enthusiast - Level 1
‎11-13-2020 06:34 PM

I have the same problem - Pixel 5. 

Actually, we got two Pixel 5s.  One works fine. The other rotates pictures on send.  Look fine in gallery and does not rotate in Google Messages, but the Vzn Message+ rotates.  I cleared cache, cleared date, reinstalled, etc.  Still rotates.  If I crop the image and save, it sends correctly, but unedited photos do not work.

Portrait, Landscape - doesn't matter. They all send rotated.

Please help

 

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Re: pictures turn sideways
Tigerstep
Specialist - Level 3
‎11-14-2020 07:03 AM

Seems the problem is more Message+ if it's not doing that with Google messenger.

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Re: pictures turn sideways
vzw_customer_support
Customer Service Rep
‎11-15-2020 06:47 PM

We know how important your messages are for you. It does sound like this is an issue with Message+. Does this also happen if you send a video?

EllisandraC_VZW

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Re: pictures turn sideways
Putz89
Enthusiast - Level 1
‎11-30-2020 12:29 PM

This is stupid. Having the problem so if the sudden with my pixel 3a. Also saw this was happening to people back in 2017. Which wasn't resolved and the thread was locked due to the age of the thread. Doesn't happen with my Google messaging either. Way to work hard on solving your customers problems and just trying to find excuses with their hardware. 

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Re: pictures turn sideways
Jakesroberts
Enthusiast - Level 3
‎12-01-2020 09:11 AM

Started about mid-November 2020 for myself and my wife. Pixel 3 XL and a Pixel 3. Had to switch to Google Messages to make photos send without being rotates counter-clockwise 90 degrees. There may have been a camera update around that time so maybe the Google Camera update does not work well with Message+??? 

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Re: pictures turn sideways
vzw_customer_support
Customer Service Rep
‎12-02-2020 12:39 PM

We never want you to have this issue Putz89. We are here to help. Was this only when using Messages+? What software version is on the device?  

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Re: pictures turn sideways
DukeKabooms
Newbie
‎12-02-2020 02:36 PM

Same as the rest, mid-November. I must have the lastest message+ since I deleted and reinstalled today. Same problem persists.

7.0.10

 

 

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Re: pictures turn sideways
kellvanz
Enthusiast - Level 1
‎12-02-2020 05:31 PM

I have the same issue on my brand new week old Pixel 5. Happened from the beginning. On my Pixel XL it didn't do this, but does it on my Pixel 5. I have Android 11 and the app is updated.  

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