On my Droid Charge, for a year and a half pictures in a message came through just fine, and I could send pictures as an attachment, no problem.
Starting several months ago, I can no longer send pictures, and when one is incoming I get the "You've got a PIX or FLIX message! To see it, visit..." .
I go there, it makes me sign in. Then I get this...
|Sorry, it appears you do not have an active account.|
|New Multimedia Messaging accounts are unable to be created|
|because the service is being upgraded to Backup Assistant|
|Plus...Verizon Wireless new cloud service.|
|With the Backup Assistant Plus you can....|
|Plus...the cloud keeps your media in sync so you can enjoy|
|your photos, videos and music from anywhere!|
|Activating your cloud takes less than a minute.|
"Activate FREE Account" does nothing, closeing the pop up takes me to my account page.
Free cloud storage is already active, there is no "way out "button. <Cancel> exits, <Reset> removes changes, and <NEXT> is grayed out.
So that's as far as I can get. nothing in your "Support" pages addressed this. The other people reporting if seem to get no real reply.
If I can't get it working by next week I'm going to a different phone company.
I can understand why you're NotSoHappyRightNow and I'm here to help! It sounds like your account may not be provisioned correctly for picture messages. This can normally be resolved easily and doesn't involve buying a new phone and switching companies. Let's first check and few things on the phone. Reboot if you haven't already. Clear out old message threads. Try sending yourself a picture message to see if it sends and receives. If still having issues, respond to my follow request and send me a private message so that I can review your account.
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