"message not saved. message box full or messages are locked"
DanielleS
Newbie

My message box isn't full.. all my messages are erased for what ever reason, & I had like 5 locked messages I really don't have an idea why its doing this I went in my settings and fixed everything that I can possible think of so my messages will be saved but nothing worked.

Labels (1)
0 Likes
Re: "message not saved. message box full or messages are locked"
Not applicable

DanielleS,

 

Good morning!

 

I'm glad to be here to help you out!  This must be frustrating! 

 

Let me ask a few questions to start, at what point are you seeing this error message? Is this an issue where all the messages erased automatically? Also, do you have any messages in your outbox/drafts/etc? Under Messaging, press "Settings" and check out the 'Auto Save Sent' and 'Auto Erase Inbox'. I recommend both beings 'On'.

 

Please advise more here so I and the community can assist you more!

 

Thanks!

0 Likes