reverts to default in message+

will not let me change the notification in message+ I have attempted to change it in customized section several times. Everytime I change it in the settings for the app it changes but then it does not sound when I get a text message from some one.

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Re: reverts to default in message+
Customer Service Rep

Bcool610, we always want to ensure that you have your message settings enabled to suit your preferences. We’re here to help. In order to provide the best support, we’ll want to ensure that we’re on the same page, so we have a few questions to ask. Can you please confirm the make/model of the device you’re using? Just to confirm, is this the notification sound that you’ve been attempting to change? Also, may we ask when was the last time the notifications were working properly for you?


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