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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
reverts to default in message+
Bcool610
Member

will not let me change the notification in message+ I have attempted to change it in customized section several times. Everytime I change it in the settings for the app it changes but then it does not sound when I get a text message from some one.

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Re: reverts to default in message+
vzw_customer_support
Customer Support

Bcool610, we always want to ensure that you have your message settings enabled to suit your preferences. We’re here to help. In order to provide the best support, we’ll want to ensure that we’re on the same page, so we have a few questions to ask. Can you please confirm the make/model of the device you’re using? Just to confirm, is this the notification sound that you’ve been attempting to change? Also, may we ask when was the last time the notifications were working properly for you?

 

Samantha_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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