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s7?
LADYROS03
Member

I notice while on a call I can't receive a group  message,  it want let me down load the message. Please advise

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Re: s7?
vzw_customer_support
Customer Support

LADYROS03, we always want you to be able to take advantage of all your phone’s features.  What type of phone do you have?  Are you able to receive a group message while off of a call?  Have you been able to receive group messages while on a call before?

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: s7?
LADYROS03
Member

I have the s7 and yes I can recievd group messages while I am off the phone.  J

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Re: s7?
vzw_customer_support
Customer Support

LADYROS03, let’s get your group messaging back to normal.  Please tell us if your HD Advanced calling is enabled.  If not please activate it, enable it, then retest your group messaging while on a call.  The feature can first be activated in Apps>Settings>Activate Advanced Calling.  Next please enable it by going into Apps>Settings>Advanced Calling>Turn it on with HD voice only.  You can always turn it off when needed as well.  Please notify us of the results after following these steps.

Here is more information: http://spr.ly/65858tp6X .

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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