Incorrect, I use this quite often. You would have to get a program to reduce the size of the picture before you can send it to your phone. I use a program called Irfanview, which can be found at www.download.com. After you have the Irfanview program downloaded, you need to get the pic you want to send to your phone, into Irfanview. From there, you will need to downsize the photo to something along the lines of 640x480. (This will vary depending on the device you are using) Once the pic is resized, you will need to save it, and email it to your phone. VZW standard email address for your phone is your 10 digit email@example.com. IE firstname.lastname@example.org. Good Luck!