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spam messages from spam reporting number
cdwinans
Member

Since 12:07 today I have gotten a message from 7726 about every 61 minutes even though I haven't reported any spam today.  Any ideas what might be going on?

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Re: spam messages from spam reporting number
Ann154
MVP MVP
MVP

Are they all the same message or are they different?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: spam messages from spam reporting number
cdwinans
Member

All the same. It's the same message I get when I report a spam text.  I finally tried replying with stop and it did.  Until I reported another spam text. Then it was doing it all over again until I replied stop again. Very frustrating. The Verizon rep I chatted with was no help at all .

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Re: spam messages from spam reporting number
Ann154
MVP MVP
MVP

That is definitely odd. Are you following all of the instructions? Usually I receive a thank you message for reporting the text message which also asks for the phone number it came from. I would send the offending number and then get a reply stating I can block it at My Verizon or a different message if it was a short code.

I wonder if somehow it thinks the spam reporting steps are not being completed fully or it doesn't know if the message has been received by your phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: spam messages from spam reporting number
vzw_customer_support
Customer Support

cdwinans, 

 

We know how frustrating it can be to receive messages multiple times. We are here to assist you in any way we can. For clarification, what is the content of the message you continue to receive from the 7726 number? Have you only experienced this issues as of today, or has this been an ongoing issue?

 

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