vtext.com Verizon Messages website fails VERIZON MESSAGES Device not Provisioned. Messages will not be sent
clubsudz3f
Enthusiast - Level 2

When I try to send messages on the Verizon Messages webpage vtext-dot-com @ h t t p s: // web . vma . verizon . com / vma / web2 / Message . do it fails with:

VERIZON MESSAGES

Device not Provisioned. Messages will not be sent

 

What's broken with Verizon's website???

 

 

(The website also does not receive / display any existing messages when I am NOT on my Fios Home Network.  SMH.  Come on, Verizon. Fix your stuff. This is getting old.  Time to change carriers???)

23 Replies
bcworld
Enthusiast - Level 1

Texting was working. I tried to make a 2 user group, my wife/son and it errroed then this functionality existed.

vzw_customer_support
Customer Service Rep

We want your Verizon Messages to be working properly. Could you please tell us a bit more about the exact issue/error message you're experiencing? When did this start? Are you able to make groups with other contacts?

~Izzy

bcworld
Enthusiast - Level 1

My account began working correctly yesterday

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JLTAYL2
Enthusiast - Level 2

I am trying to access my text messages via the website (https://web.vma.verizon.com/vma/web2/Message.do?) but I see no existing texts (even though I should have several dozen to numerous people). When I try to send a text, I get the pop-up message "Device not Provisioned. Messages will not be sent". However, I don't see anywhere that I can "provision" the device.

 

Normally, this wouldn't be a problem but I'm trying to log into a website that wants to verify that I am who I say I am & I don't have access to my phone while in my office.

t_henderson
Enthusiast - Level 3

It is fixed. I don't know what's wrong on your alls end but it does this at least 5x a year. May wanna look into what's causing it to happen. And it's happening in different states with different devices, web browsers and OS. So, something.on your alls end with Verizon message plus/online texting is malfunctioning. Thank you. 

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vzw_customer_support
Customer Service Rep

Good morning, just a friendly follow-up on your vtext concern. We understand you need the support to address this issue. Remember to contact the Message+ developers directly through the following paths:

 

 

If you have the Message+ App on your phone, you can open the Message+ app, click Menu > Get Help > Report a bug.

 

 

I would make sure to indicate that the problem you're experiencing is through the website.

 

 

I hope this information is helpful. ~Gilbert

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delamo910
Enthusiast - Level 1

It appears you are not alone on the vtext notification notice. We cleared the cache, tried to login with several different browsers and none are working so it seems as though it is a Verizon issue #DevicenotProvisioned

t_henderson
Enthusiast - Level 3

Same here- cleared everything, powered off qnd on... went through all the usual things VERIZON caln you please fix this issue? I take care of my adult son (who is mentally about 12yrs old) and it's one of our deals for his safety for access and it isn't working.

vzw_customer_support
Customer Service Rep

As someone who relies on my text messages as my main form of communication, I can understand the frustration here, delamo910. We definitely want to assist in getting you the support you need for this issue. If it is still ongoing, you can contact the Message+ developers directly through the following paths;

If you have the Message+ App on your phone, you can open the Message+ app, click Menu > Get Help > Report a bug.

If you don't have the Message+ App, you can find it in the App Store or Google Play Store, and there will be an "email the developer" option. 

 

I would make sure to indicate that the issue you're experiencing is through the website.

 

I hope this information is helpful.

-Joseph

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vzw_customer_support
Customer Service Rep

Good morning, just a friendly follow-up on your vtext concern. We understand you need the support to address this issue. Remember to contact the Message+ developers directly

through the following paths:

 

If you have the Message+ App on your phone, you can open the Message+ app, click Menu > Get Help > Report a bug.

 

I would make sure to indicate that the problem you're experiencing is through the website.

 

 

I hope this information is helpful. ~Gilbert

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roylant
Enthusiast - Level 1

Am getting this same message when I try to send a message. Also, the messages that were there are not displayed any longer. This is frustrating as everything was working yesterday morning.

jav6
Champion - Level 3

@clubsudz3f wrote:

.   .   .   

What's broken with Verizon's website???

(The website also does not receive / display any existing messages when I am NOT on my Fios Home Network.  SMH.  Come on, Verizon. Fix your stuff. This is getting old.  Time to change carriers???)


Same for me and I'm using Xfinity/Comcast for my Internet service.  Obviously, the website is broken and not accessing the Messaging database/server properly.  

I submitted feedback on the website identifying the issue, did you and everyone else seeing this issue?  Hopefully it will be resolved soon.

...Just another VZW customer...trying to offer some assistance...
t_henderson
Enthusiast - Level 3

I agree this happens far too often and takes far too long to "fix" their issues. I have AT&T on my other phone and it does perfect. Have Verizon prepaid for sons phone. He isn't mentally what his actual age is and I depend on this stuff and family link to keep him safe. Verizon is cheaper but starting to think it's worth more money even if I don't have it and will.havw all at&t phones.

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johnnyhowell
Newbie

This worked Saturday  but not Monday or Tuesday May 8-9.  Using CHROME browser.   VZ MESSAGES starts, but will not send message to myself, which it used to do.  Under SETTINGS - WEB  ACCESS it says there is "No Browser Registered" as shown below.

 

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computalk
Newbie
 
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clubsudz3f
Enthusiast - Level 2

Can Verizon please explain exactly what triggers this message? What condition(s) must be met before this message is presented in a pop-up window?  If we knew WHY the message occurs, then maybe Verizon could FIX this persistent problem.

vzw_customer_support
Customer Service Rep

clubsudz3f, we want to help as much as possible and make sure you're able to keep using the online messaging system. Have you recently made any changes to your device? Are you having any issues texting from your phone? What messaging app are you using?

~Jesse

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clubsudz3f
Enthusiast - Level 2

Hi Jesse,  this is a desktop Microsoft Windows computer, not a cellphone.  No, I haven't made any changes in any month to trigger this problem that started as far back as January 2023 and continues to this day.  Please tell us what your website code is doing that causes this error to occur.  I successfully log in to the v t e x t dot c o mweb site with my verizon wireless user id and password, type in a phone number (and can see my drop down address list), then type a message and try to send the text message.  Your website or server then errors out.

Thank you., Dave.

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vzw_customer_support
Customer Service Rep

Hello, courtesy follow up regarding your online messaging dilemma. We want to offer the support you need.

 

Please answer the following inquiries: 

 

Have you recently made any changes to your device? Are you having any issues texting from your phone? What messaging app are you using?

 

~Gilbert

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clubsudz3f
Enthusiast - Level 2

Hi Gilbert,  this is a desktop Microsoft Windows computer, not a cellphone.  No, I haven't made any changes in any month to trigger this problem that started as far back as January 2023 and continues to this day.  Please tell us what your website code is doing that causes this error to occur.  I successfully log in to the v t e x t dot c o mweb site with my verizon wireless user id and password, type in a phone number (and can see my drop down address list), then type a message and try to send the text message.  Your website or server then errors out.

Thank you., Dave.

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