vtext.com blacklist removal
vtexthelp
Enthusiast - Level 2

Need to request blacklist removal for messages sent to vtext.com. Where is there a delist request page and/or is there postmaster@ address to contact?

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Re: vtext.com blacklist removal
vtexthelp
Enthusiast - Level 2

The bounce message from vtext.com is :

552 5.2.0 123.45.678.90 blocked AUP#BL

Note the IP in that bounce message has been changed. I will provide actual IP/Block when I know how to request a delist. Thousands of verizon customers are not receiving  email to text do to this blacklist event.

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Re: vtext.com blacklist removal
vzw_customer_support
Customer Service Rep

 

We would be happy to assist you with your concern. Please private message us for further assistance.    *Mabell

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Re: vtext.com blacklist removal
vtexthelp
Enthusiast - Level 2

done. Private message with details sent to vzw_customer_support

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Re: vtext.com blacklist removal
vtexthelp
Enthusiast - Level 2

Going on 4 days and still blacklisted. Support case opened to a supposed “offline” team. I have followed up for status with no avail. I have requested responsible verizon aup mail offline team to contact me directly, again no go as the supposed “offline” team. 

I can understand and appreciate the aup messaging policy, but there is a blackhole with regards to removal and or feedback to cause. Furthermore, aup blocks usually are temporary based on real time ip reputation and scoring algorithm. (ie, sending ip has performed immediate remediation which should  auto remove, yet verizon mail servers continue with static aup block. Verizon support team should have a channel to the team responsible for aup blocking. 5-7 business day turnaround is a long TTR.

looking to have a direct or more knowledgeable conversation about this situation. 

vtext.com acceptable use policy blocked AUP#BL
vtexthelp
Enthusiast - Level 2

 email gateway sending to vtext.com being blacklisted by vtext.com mailserver

552 5.2.0 123.45.678.90 blocked AUP#BL

(actual IP address are different than above)

We do not believe to be sending offending email to text to vtext.com, yet we are going on 10 days of thousands of business critical email to texts being blocked by the vtext.com server black list.

1. What are the vtext.com AUP parameters that constitute the AUP#BL

2. How can this be escalated. A case was created on 2/15/2023 with no updates, feedback. Seems to just go into a black hole. 

3. Is verizon now requiring a pay to play email to text via the Enterprise Messaging Application Gateway (EMAG)? Seems that any type of volume sender and/or non-registered enterprise customer may be subject to the AUP#BL.  We are in the dark here with noone in first line verizion support knowing where or who to go to. There are a plethora of community posts on this blacklisting issue.

I would appreciate answers directly to this post. I have already been the the cycle of "please direct message us so we can help" That led nowhere. I am sure many usesr and administrators need to know how they can route their business critical email to text via vtext reliably so critical alerts are received. (mostly used for alerts, disaster alerts etc). 

If its now pay to play with the Enterprise Messaging Application Gateway (EMAG) customers NEED TO know as they may not control their mail gateways and administrators need to know so they can find workarounds to ensure their critical alerting is reliable. 

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Re: vtext.com blacklist removal
BobTheBuilder1984
Enthusiast - Level 2

We also have ran into this issue, probably about the same time you did, no end in sight.

Bounce: 552 5.2.0 <ipAddress> blocked AUP#BL

Looking at their MX records, they're using a cloud based mail filter "Cloud Filter", which, is a CloudMark/ProofPoint solution.  Historically ProofPoint has blocked many legitimate emails from my experience.

If Verizon seriously doesn't want people to use <phoneNumber>@vtext.com, they need to communicate this with their clientele.  

I honestly think they blacklisted everyone, except maybe the Gmail and the Microsofts of the world.  Through testing, they continue to allow both Microsoft and Gmail to use @VTEXT.com, but have not found any small companies running their own mail server to use it anymore.

This is completely unacceptable and has anti-trust written all over it IMHO.

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Re: vtext.com blacklist removal
BobTheBuilder1984
Enthusiast - Level 2

Well, that's amazing customer service.

I did a PM to them as you did, was told it was business related, so had to go through their business unit.

Asked them to send the concern to their business unit, they cannot.  Asked if I could have a transcript of the textual conversation twice, the second time, they disconnected the session.


You can contact our business department at 800-757-0699.
Hours of Operation
Mon-Fri 8:00AM - 8:00PM Local Time
Sat 8:00AM - 6:00PM ET
Sat 8:00AM - 6:00PM MT

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Re: vtext.com blacklist removal
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us. I am here to help.

 

I appreciate you letting me know. Here is where you can reach out to the Business Team directly at the following link instead of calling in:

https://www.verizon.com/business/support/contact-us/

 

Let me know if this helps. *Emina

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Re: vtext.com blacklist removal
BobTheBuilder1984
Enthusiast - Level 2

Continue to get the runaround, get transferred to different departments who do not know how to resolve this issue.

One representative said the vtext.com service has been discontinued.  When presented with the fact that emails from outlook.com or gmail.com get delivered, they didn't have a response.

It seems Verizon is trying to only play with the big players of the world (Eg. Microsoft and Google) and will not provide any assistance for this issue. 

It seems they purposefully make you go in circles hoping you'll give up.

I wonder if contacting your state's Attorney General would be of any use?

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