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vz messages loading messages

installed desktop app. logged in with security code from text message.  It downloaded all messages on the 1st day, now i'm not receiving any new messages even after syncing. phone is iphone 6s

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Re: vz messages loading messages
Customer Support

Hello WC225! Text messages are important to stay in close contact with family and friends. Let's get your messages flowing in. Did you download the Verizon Messages application on your phone as well? Are you receiving messages via the regular text message app? Share details.

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Re: vz messages loading messages
Not applicable

HI WC225

Also, please turn OFF iMessages on your iPHone and any other Apple devices if you are using Verizon Messages with them.