why are texts to US number being sent to Europe not going through?

[MartyBItaly]

my wife in the US cannot send texts to my phone in Europe, but I can send her texts OK.  The SIM card I am using provides a US phone number.  Her voice calls to me on that number are OK, but text messages don't go through.

[vzw_customer_support]

I'm sorry your wife is having issues with messaging you MartyBItaly. I know how important it is to communicate with her. What phone does she have? What error message does she receive when she text you?

KinquanaH_VZW
Follow us on Twitter @vzwsupport

[MartyBItaly]

Hello,

Thanks for the reply.  My wife has a Samsung Intensity II phone.  Her number is (removed).  The number she is calling and texting me at is (removed).  Her phone calls come through to me, but not texts.

The cell service (SIM card) that I’m using is from JT Global, it is their international SIM card.  The provide the US number (above) and a UK number.  You have my permission to send me a test text.

I can send texts to her and she receives them.  I can send and receive texts from other people.

I was able to receive texts from her using this same service while we were both in the US.

Hope this helps in diagnosing the problem.

>> Personal information removed to comply with the Verizon Wireless Terms of Service <<

Edited by:  Verizon Moderator

[MartyBItaly]

Samsung Intensity II. She doesn’t get any error messages. She was able to text me in the US using the same SIM card and US number

[vzw_customer_support]

Thanks for the information MartyBItaly. Are the text on her device green, meaning does it show sent on her phone when she sends you a text in Europe? If her phone is showing sent, the issue may be with your phone. Keep us posted.

KinquanaH_VZW
Follow us on Twitter @vzwsupport

[MartyBItaly]

I will have her check the phone indications. But, we tried texting from

her phone to mine while I was in the US and it worked fine. I am also

getting texts from other people OK. Try sending me a text at the number

in my previous message.

[vzw_customer_support]

Thanks for taking the time to troubleshoot. Are other Verizon Wireless users able to message you? Does she need to use a different dialing pattern for voice calls?


Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

[MartyBItaly]

Another Verizon Wireless user using an iPhone tried sending a text and

it didn't go through. The local Verizon shop also tried texting and it

didn't come through. But, tech support for the SIM card provider,

located in the USA (Boston) did send me a successful text, but I don't

know what network they were using.

[vzw_customer_support]

MartyBItaly,

Thank you for all the information you have tried. Has you wife tried texting you using the international dialing code for Europe, enter 011 then 44 and then the number?

LindseyT_VZW

Follow us on Twitter @VZWSupport

[MartyBItaly]

No, as stated previously, she is texting to a US number. The SIM card

has both a US and a UK number that both go to the phone.