Is any action being taken by Verizon tech support on this? My wife was recently in the Indianapolis area and suddenly a few text messages came through from her to me for a short period of time. I suspect she was in a roaming area and that the other service provider was able to transfer messages to me, while Verizon can't seem to.
It's a miracle, texts from Verizon cell phones to my US number are finally being transferred to my phone in Europe, though I found out by accident and not any help from tech support.
Hi MartyBItaly:
I have the same issue!!! My parents are in Europe and they are texting me fine, I am getting all of their texts. They can't receive any of mine, though!!!! I have tried various country codes (for Germany) in different variations. My plan supposedly supports texting to Europe. I even have added an International Plan so I can call them in Germany as well. That works fine. Just the texting is not working.
How did you figure out how to receive your wives' texts?????? I would appreciate the help!
Thank you!!!
BeeSwan,
Let's look further into this! Are you on our MORE Everything plan and are your parent's using Verizon Wireless? If you are in the U.S. and texting U.S. number you can text normally to the 10 digit number. If your parent's aren't with Verizon Wireless please ensure they are using a participating carrier here http://vz.to/1BbPQOQ Thank you.
TominqueBo_VZW
Follow us on Twitter @VZWSupport
Dear Verizon Team,
Thank you for looking into this. My family in Germany is using a
participating provider, namely Vodafone. I still can't figure out why I do
receive their texts just fine, but they cannot receive any of mine ... I
have tried multiple variations of their number i.e. 01149 174xxxxxxx; 0049
174xxxxxxx or even without the country code, just plain 0174 xxxxxxx ...
Nothing worked. The number they have been texting me is the 011 49 174
xxxxxxx ... Even when I just went with "reply" to their text that came in,
they did not receive my answer.
I even tried to turn my Messenger off, as one user had suggested because it
had worked for him. No luck ...
Oh and the funny thing is, I can text a friend of my mothers in Germany who
has the same exact cell phone that they have! I have put her number in the
same way as my parents': 011 49 176 xxxxxxxx ...
Its a mystery that we can't figure out. My folks took their cell phone to
their provider and had them look it over and text between the sales rep and
them and checked all the setting etc. and Vodafone swears its not them ...
I am pretty sad because I'm by myself in the States and it would be so
wonderful to just send a txt (or even with a pic attached) whenever I would
want (calling is a bit complicated because of the time difference).
I would be so very grateful if we could figure it out!
Thank you so very much!
Beate Swanson
On Tue, Jan 20, 2015 at 12:46 PM, Verizon Wireless Customer Support <
Thanks for replying Beate. Let's look into this together. Are you able to send texts to other numbers here in the US? What device do you have? What device are you trying to text to? Have you both deleted all old messages? Here's a link with the dialing instructions: http://vz.to/17KseUf
JoeL_VZW
Follow us on Twitter @VZWSupport
Hi there,
I can text to any number in the US just fine (and receive texts as well
from any number in the US). I have an Iphone 5C and my parents have a Doro
Primo 405 (it is the same cell phone I was able to text to, that their
friend owns).
All of my parents' texts are coming through and I still have them. None of
mine went through but they still appear in the feed with their texts.
I also checked the dialing instructions from the link you sent and I am
doing everything that was described ... ?
I am truly not sure what the problem is. I hope we can figure it out.
Thank you so much!!!
Beate Swanson
On Fri, Jan 23, 2015 at 11:08 AM, Verizon Wireless Customer Support <
Thank you for your reply! Did you have the opportunity to erase the message thread and then start a new message?
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
I did. But every time they text me (I receive their messages!) it starts a
new thread. I always answer them - I guess I just hope very time it might
get to them. It never does.
Thanks,
Beate
On Sun, Jan 25, 2015 at 9:27 AM, Verizon Wireless Customer Support <
I appreciate you taking time to troubleshoot! I have sent you a Direct Message so we can take a closer look at how the messages are transmitting from your phone.
Thank you,
YaleK_VZW
Follow us on Twitter @VZWsupport
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