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why do texts take a very looooong time to send overnight?
cldson
Newbie

after about 1 AM verizon takes 10+ minutes to send  text messages. later in the AM (~6) it gets better. this is repeatable. i am using my wifi and a motorola  5Gsplus with the native messaging app? is there anything i can do to speed up the texts being sent. all other functions seem to be at normal.

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Re: why do texts take a very looooong time to send overnight?
vzw_customer_support
Customer Support

cldson, we want to ensure your messages send immediately. Standard texts do send over the cellular network and not Wi-Fi. Can you advise if you're receiving good LTE (4G) signal after 1am? Just to clarify, are you using the Motorola G5s Plus? If so, when did this sending issue start?

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Re: why do texts take a very looooong time to send overnight?
cldson
Newbie

yes on moto model.

phone says -122dbm 18 asu

this started at least a month ago

what is a non-standard text? do texts never use wifi?

thank you.

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Re: why do texts take a very looooong time to send overnight?
cldson
Newbie

as an example of the continuing problem, i tried to send an mms text at 11:20 pm edt tonight and it still wasn't sent at at 12:15. i restarted the phone and i t was sent sent after 2 minutes.

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Re: why do texts take a very looooong time to send overnight?
vzw_customer_support
Customer Support

We would be happy to take a look, is the device completely up to date with the latest software? 

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Re: why do texts take a very looooong time to send overnight?
cldson
Newbie

yes it is as up to date as it can be. 8.1.0 android. the security patch is from 8-1-2019.. it says there are no other updates available.

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Re: why do texts take a very looooong time to send overnight?
vzw_customer_support
Customer Support

Hello, cldson. Making sure your MMS messages send as quickly as you get them out is vital, and we are here to help. To clarify, are you still having this issue? CourtneyM_VZW

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Re: why do texts take a very looooong time to send overnight?
vzw_customer_support
Customer Support

cldson, I rely on text heavily, so I know how important it is for that service to work. Which messaging app do you use? Have you noticed a difference if you use another messaging app? 

DavidC_VZW

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Re: why do texts take a very looooong time to send overnight?
cldson
Newbie

google messages.

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Re: why do texts take a very looooong time to send overnight?
vzw_customer_support
Customer Support

We appreciate that clarification, Cldson. You mentioned this happens over Wi-Fi, does it happen over the cellular network as well?

 

MelissaP_VZW

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