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Correct Answer!
why group text messages does not show on my usage bill?
MOE0807
Member
‎03-28-2017 11:41 AM

For some reason my group text messages are not showing on my usage.  I have looked several time online and I do not see any of the numbers showing up.  Why does this happen? I see other messages but not the group ones.

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Correct Answer!
Re: why group text messages does not show on my usage bill?
yarelim_vzw
Verizon Employee
‎03-31-2017 11:54 AM

MOE0807​ ,  we know it is important for you to review your usage history. However, with text message detail, you will see the message usage posted individually even when responding to a group message. 

Check out your Message usage by signing into your My Verizon Account https://nbillpay.verizonwireless.com/myv/myusage/ .

yarelim_vzw​

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Correct Answer!
Re: why group text messages does not show on my usage bill?
MOE0807
Member
‎04-01-2017 10:28 AM

I know its suppose to show it but not one of the numbers show up on the message usage, nothing is posted there at all.

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Correct Answer!
Re: why group text messages does not show on my usage bill?
yarelim_vzw
Verizon Employee
‎04-12-2017 01:08 PM

MOE0807​ , that's odd. Let's figure out what is happening. What type of device you using? Are you using a different messaging application?

Keep me posted.

yarelim_vzw​

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