why is that none of my text messages is on the cloud not old ones or new ones

[NICKEYGL33]

I have been trying for three weeks now to see my old and new text messages on verizon cloud and it does not work, even the deleted messages, when i go mycloud on my phone i see i have 1682 messages backed up but wont restore them, please help

[vzw_customer_support]

Keeping your text messages safe is definitely important so I completely understand your concern Nickeygl33.

Are you using Verizon Message Plus? Have you been able to view these message on the Verizon Cloud before?

JohnB_VZW
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