We received two emails from asurion stating that we had filed a claim under claim# 506122046651 for a cell # that is not ours. We have not filed any claims and of course I can’t see anywhere on the Asurion website to notify someone or to cancel it. I would like to determine how this occurred and if some of our private information or account details have been shared or obtained somehow. Any information that can be provided is appreciated.
Hello, brookscraig, we hope you are doing well. I would also be concerned if I received an email regarding a phone number that is not mine. We will be happy to look into your account and make sure that nothing has changed. Please reply to the Private Note we sent to continue this conversation at your earliest convenience. ~Vic