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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Cracked screen repair
TameraKundinger

Where can I find a list of eligible devices for the $29 cracked screen repair? I was sold on the total mobile protection when I bought my Motorola edge plus because of this option, however, nobody can tell me how to get it done when I call. When I go to file the claim online it's never an option to have it repaired. a recent accident has left me with nerve damage and my hands and I have a tendency to drop things now and is not something that I'm going to get over so I thought insuring the phone would be a good idea. Except I can't seem to get a crack screen repaired I can only pay $199 to have the phone replaced, not a cheap option when you're unemployed currently and nobody can tell me why. Feels a lot like I've wasted $17 a month on insurance. 

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Re: Cracked screen repair
Guru4506
Member

Their plans is a ripoff I'm getting my screen replaced for $120 and not their worthless overpriced plan for $189

 

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Re: Cracked screen repair
vzw_customer_support
Customer Support

It is important that you get value for what you have on your account, Guru4506. You have shown an example where the coverage you chose offered a more expensive solution than what you found. Imagine if you had lost the phone or it was stolen. In that case, it would be a great value to pay $199 versus $800+. At the end of the day, we want you to have plans, devices, and add-ons that are of value to you. I am sending a private note to offer further assistance.

-George

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Re: Cracked screen repair
Guru4506
Member

Don't bother

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