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Device protection
AJN1
Member

Hey why the heck do we have to pay a 49.00 or 99.00 dollar service fee when we file a claim ? What the duck do I pay 25.00 every month for. So many hidden costs and extra fees for the ship I can't even use. I really wish Verizon would stop treating its customers like ship Asurion is a fraudulent way to get your money for a service that is not going to follow threw with Verizons promises.  Very scandalous to contract out the device protection. That way Verizon can't be held accountable for not backing up what they say. So I'm stuck paying off a busted phone because of pre existing damage . How can there be pre existing damage when it was brand new and I got the protection at the same time as the phone ?

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Re: Device protection
vzw_customer_support
Customer Support

Thanks for reaching out to us! We absolutely want to make sure we're taking care of you and helping with what happened with your claim! We always want you to be treated fairly! Please, send us a Private Note, so we can assist you!

 

*Chance

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