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My Iphone 5S has a cracked screen, and during work yesterday, I believe sweat got into the internal part of the device, how do I get a replacement phone using my Total Mobile Protection, in which it states that the replacement should be of no cost to me?
Darian11b
Member

My Iphone 5S has a cracked screen, and during work yesterday, I believe sweat got into the internal part of the device, how do I get a replacement phone using my Total Mobile Protection, in which it states that the replacement should be of no cost to me?

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Re: My Iphone 5S has a cracked screen, and during work yesterday, I believe sweat got into the internal part of the device, how do I get a replacement phone using my Total Mobile Protection, in which it states that the replacement should be of no cost to
dilbertaz
Sr. Member

No-deductible only applies to manufacturing defects not to lost, stolen or damaged devices.

Equipment Protection Programs | Verizon Wireless

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Re: My Iphone 5S has a cracked screen, and during work yesterday, I believe sweat got into the internal part of the device, how do I get a replacement phone using my Total Mobile Protection, in which it states that the replacement should be of no cost to
dilbertaz
Sr. Member
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Re: My Iphone 5S has a cracked screen, and during work yesterday, I believe sweat got into the internal part of the device, how do I get a replacement phone using my Total Mobile Protection, in which it states that the replacement should be of no cost to
Darian11b
Member

I've already tried that, It said i had a deductible of $149.00.

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Re: My Iphone 5S has a cracked screen, and during work yesterday, I believe sweat got into the internal part of the device, how do I get a replacement phone using my Total Mobile Protection, in which it states that the replacement should be of no cost to
dilbertaz
Sr. Member

No-deductible only applies to manufacturing defects not to lost, stolen or damaged devices.

Equipment Protection Programs | Verizon Wireless

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Re: My Iphone 5S has a cracked screen, and during work yesterday, I believe sweat got into the internal part of the device, how do I get a replacement phone using my Total Mobile Protection, in which it states that the replacement should be of no cost to
Darian11b
Member

Okay, I'll look into it, But lets just say that there is a deductible, If I decided to complete the claim, and they try to charge me the fees, would i be able to cancel the claim by chance?

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Re: My Iphone 5S has a cracked screen, and during work yesterday, I believe sweat got into the internal part of the device, how do I get a replacement phone using my Total Mobile Protection, in which it states that the replacement should be of no cost to
dilbertaz
Sr. Member

As part of the claim process they will charge you the deductible, after that your options are cancelling before the replacement ships or refusing delivery but I would contact Asurion directly to confirm

Mobile Device Technology Product Protection - Help FAQs | Asurion

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Re: My Iphone 5S has a cracked screen, and during work yesterday, I believe sweat got into the internal part of the device, how do I get a replacement phone using my Total Mobile Protection, in which it states that the replacement should be of no cost to
Darian11b
Member

So, what I'm tracking from that post, is that pretty much either way, I'm gonna be charged? Alright roger that, thanks brother.