Have same problem. Just tried to get apple store to replace 5S battery on Verizon refurb phone. Apple won't do it. How was I or other customers to know this ? I guess that means the Apple Care I paid for was for nothing an invalid ?
I want to make sure that you have a working device at all times. What has you bringing your device into an Apple store? Is something wrong with the phone?
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We want to make sure that you have a fully functional device, Jonwat68. Are you having any issues with your iPhone at this time? Was your device replaced through our CLNR warranty program or through Asurion as an insurance claim? You can learn more about our CLNR program here.
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They aren't called refurbished. They are called Certified Like New Replacements.
Apple won't look at your device if you are outside of the one year warranty and don't have Apple Care.
The phone is for my daughter and yes she has a functioning phone right now but when this one goes out or has problems it will be the same thing. Verizon should stick to service and let apple stick to phones. You should not get a phone with a manufactures defect replaced with a refurbished or like new (whatever you want to call it) phone. if you buy a couch and the material rips they don't replace it with the family down the streets used sofa. Just saying!!!
Have you read the warranty that came with the phone?
Apple's warranty will replace your defective device with a device that is new or like new (usually like new). Plus, this is the standard on ALL electronics. Verizon is the middle man for this warranty service. They are following Apple's rules and using devices that they get from Apple.
I have had phones replaced by Verizon and then gone to Apple for service. Again, if the phone is past the original 1 year warranty, Apple is less likely to help you. If you have the insurance plane known as Total Mobile Protection or Total Equipment Coverage? This extends your warranty past the first year but that extended warranty is through Verizon and anytime you need a replacement after the first your you MUST go to Verizon.
Seems like you need to do a little reading of your warranty information.