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Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
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Total mobile protection plan
elbo
Member

So for 2 years I have been paying for this to cover my grandkids phones ! Now one of them gets a cracked screen and they go to the store to have it repaired and are told it will cost $199 !!!!!!!!!! Why in the heck am I paying monthly to protect them when I can get someone off Craigslist to repair it so much cheaper ??????

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Re: Total mobile protection plan
Weth
Sr. Leader

I don't know why you were paying.   The copay was clearly stated in the agreement so it shouldn't have been shocking. 

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Re: Total mobile protection plan
vzw_customer_support
Customer Support

Elbo, thanks for reaching out to us and I'm saddened to hear about the screen on your grandkid's device. Our goal is for you to have a working phone and having insurance is important to cover you in these situations. Here's additional information on the deductible and how to repair a broken device. http://vz.to/2d3DfcK I apologize for the confusion and inconvenience this has caused.



GersonG_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Total mobile protection plan
elbo
Member

Well this is an older woman who trusted people who said that it was TOTAL protection ! Yes I am stupid for not reading the thing in its entirety !!! Smiley Sad

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