So for 2 years I have been paying for this to cover my grandkids phones ! Now one of them gets a cracked screen and they go to the store to have it repaired and are told it will cost $199 !!!!!!!!!! Why in the heck am I paying monthly to protect them when I can get someone off Craigslist to repair it so much cheaper ??????
Elbo, thanks for reaching out to us and I'm saddened to hear about the screen on your grandkid's device. Our goal is for you to have a working phone and having insurance is important to cover you in these situations. Here's additional information on the deductible and how to repair a broken device. http://vz.to/2d3DfcK I apologize for the confusion and inconvenience this has caused.
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!