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Trying to file a claim through asurion

I just got my son a tablet on the 5th he accidentally dropped it off his bed and now the screen below the glass it's self is broken and can not see the screen at all I have filed a claim through asurion and even sent in the documents they would need of me told through email I'd hear back within 3 hours and now it's been 5 hours and still nothing I have been trying to start a claim since last night when this actually happened I've tried calling and nothing they want to send a security pin to my device which isn't possible since I can't see it and because I can't input it when I call I get hung up on I need to get this fixed asap HELP!

Re: Trying to file a claim through asurion
Customer Support

It's difficult to hear that this happened, but we're happy to know you had yourself covered. Were you successful in making the claim?