Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
UPS lost defective phone
bigrob94
Member

I received a replacement phone because my old one was defective.  The next day I placed the defective phone in the box, added the provided return label and sent off at the UPS store. 

I chatted with a representative of Verizon a couple weeks later because the phone hadn't yet arrived.  He took the tracking number and said not to worry.

Today I was notified I'm being charged $500 for the lost defective phone.  This fight is between Verizon and UPS, I shouldn't be charged for this.

0 Likes
Re: UPS lost defective phone
vzw_customer_support
Customer Support

bigrob94, we regret that your old phone may not have been received to our warehouse. This is not the experience we want for any of our customers. Allow us to investigate this so we can find a resolution. I'm sending you a Private Message so we can gather account specific information in order to assist you further. Please reply back to us in the Private Message to continue.  AliciaD_VZW

0 Likes