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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
What does total mobile protection cover
Reyes55
Member

Hello, I have Total Mobile Protection included with my plan, and I recently noticed that there‘s somewhat of a hairline crack on my screen. Nothing too large, but it is still noticeable. Does TMP cover this? I tried to ask through the My Verizon app but got bot answers (obviously) and replies that were unrelated to what I needed to know. I would like to get this fixed before it becomes larger or deeper. What is the process for doing this and how long does it take? Thank you.

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Re: What does total mobile protection cover
vzw_customer_support
Customer Support

We want to make sure your issues are addressed with your phone. With regard to filing a claim you will need to contact Asurion for repair options. You can also file a claim online using the link provided here http://bit.ly/1B4RX5s. You will be provided the cost and any fees associated to your deductible once you have completed the required form. I hope this helps with your concerns.

Verizon_Customer_Serivce

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