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Activity Not Showing on Family Base
KRISTYCLARK97
Member

I can not see my son's activity on Family Base. His phone has been restarted, per instructions, but the activity still isn't registering online or the app. How do I fix this?

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Re: Activity Not Showing on Family Base
vzw_customer_support
Customer Support

KRISTYCLARK97,

Being able to view activity is a must. Let's ensure the right steps are bing taken. Here's a link to assist: http://spr.ly/65818oLIt

KatiM_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Activity Not Showing on Family Base
pherson
Leader

What kind of phone maksand model? Some phones aren't compatible.

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Re: Activity Not Showing on Family Base
KRISTYCLARK97
Member

We both have iPhone 6.

Thank you,

Kristy

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Re: Activity Not Showing on Family Base
pherson
Leader

Iphones are not completely if at all can be used with the service.

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Re: Activity Not Showing on Family Base
KRISTYCLARK97
Member

I'm confused by this. They can or can not be used with this service?

Thank you,

Kristy

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Re: Activity Not Showing on Family Base
pherson
Leader

Yes, the FamilyBase Parent app is available for the iPhone; however, the companion (or child) app is not.

Even though the child app is not available for the iPhone you can still monitor calling, text and data usage through the Parent app. However, you are not able to monitor app usage or lock their phone.

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Re: Activity Not Showing on Family Base
KRISTYCLARK97
Member

I have the app on my iPhone but it's not showing much, if any at all, of his activity. That's what I'm trying to fix.

I know he texts more than what it's showing me.

Thank you,

Kristy

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Re: Activity Not Showing on Family Base
pherson
Leader

Unless he's using the messaging plus or stock messaging app you won't see it. Anytging that is internet apps do not show up. Facebook instagram etc are tons away around it.

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Re: Activity Not Showing on Family Base
KRISTYCLARK97
Member

I checked and he's just using the regular texting function through his phone. Does he have to download an app to go with the Family Base app that I have on my phone? He hasn't downloaded any apps to go along with this service yet.

Thank you,

Kristy

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