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Call Blocking no longer working (not a 90 day issue)
janko10
Member

Hi,

 

For some reason I can no longer use the free call blocking feature to block specific numbers.  Whenever I try to enter a number I get the following message:

 

"We were unable to complete your requested change at this time. Please try again later."

 

I've been getting this message for about a month now, so it's not just a random error.  I've also tried from multiple computers and both Firefox and IE to rule out a browser/computer issue.

 

Any idea when this feature might get fixed?  I get tons of unwanted calls on my phone and I use this quite a bit.

 

Thanks!

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Re: Call Blocking no longer working (not a 90 day issue)
DionM_VZW
Verizon Employee

Hi janko10! I'm here to address your concerns about the incoming Call and Messaging block feature available through My Verizon. You stated here that you have been unable to add or change the numbers in your list using My Verizon Online. Did you contact Customer Care about this? If so, were we able to alter the list using our tools? If this remains unresolved, please allow me to assist you! I'll need to have your name and mobile number. You can send me a personal message with that info through this forum. Thanks!

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Re: Call Blocking no longer working (not a 90 day issue)
janko10
Member

No I have not called customer service yet, but I just tried to block a number and again I got the same error message.  I sent you a PM with my phone number.  Thanks.

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