Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Camera not working with familybase
LAPARKER0608
Member

I recently installed FamilyBase on my child's iphone 8 and now her camera is off. How do i fix this? I want her to be able to use camera without messaging or social apps.

Labels (1)
0 Likes
Re: Camera not working with familybase
vzw_customer_support
Customer Support

LAPARKER0608, it’s so critical to be able to use your camera at all times.  Can you clarify what you mean by “her camera is off?”  What happens when you open the camera application and try to take a picture?  Did this start right after you installed the Familybase application?  What settings do you have on their phone through Familybase (data limitations, etc.)?  Let’s start by closing all apps, performing a soft reset, and retesting you camera.  Here are the steps:

http://spr.ly/6582DZUQj

If this does not resolve the issue then please temporarily delete the Familybase application, retest the camera, then we can reinstall the application.  This will allow us to determine the exact cause of the issue. 

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes