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Can't add child to Family Base
EV1
Member

Trying to add a line. Repeatedly get message/error window:

Edit Parent/Child Roles.

We are sorry. Your request wasn't completed. Please try again later.

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Re: Can't add child to Family Base
vzw_customer_support
Customer Support

EV1,


Being able to manage you Family Base feature is essential and we definitely want to figure out what might be going on. Does this happen on all computers and browsers? Have you attempted to clear your current browsers cache and cookies? Are you also logging in through your My Verizon account with the Account Owner or Account Manager role?


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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