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I was able to log into the app this morning and now all I get is “something went wrong” I’m logging in as parent. Why is this a common problem (based on the threads/questions I’m reading)? Additionally, why aren’t we able to use all of the same features from the app on our laptops?
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Now it’s saying my username and password are wrong… seriously? It’s the same as My Verizon login.
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We understand the importance of having access to manage your features and would like to help as soon as possible. Please send us a Private Note, so we can further assist you.
~Maria
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I am having the same issue! Its very Frustrating
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Sjbennett,
We want to be sure that you can log in and use the services you need to. Rest assured, we're here to help. Are you having the error that something went wrong, or issues with the app saying your login credentials are incorrect?
-Mark
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Same! And this happened after I updated iOS 17 - says Something went Wrong every time I try. I uninstalled, restart my phone, reset me phone - tried to have support help and nothing. I might get rid of this service because it’s not working.
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Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic. Thank you.
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Aprice25 We're sorry to read that you're having issues with getting the Smart Family app working on your updated device. Does the error happen before you access the application or once you're logged in? ~Peter