Cannot log into Smart Family App

[Rb1224612]

I was able to log into the app this morning and now all I get is “something went wrong” I’m logging in as parent. Why is this a common problem (based on the threads/questions I’m reading)? Additionally, why aren’t we able to use all of the same features from the app on our laptops?

[Rb1224612]

Now it’s saying my username and password are wrong… seriously? It’s the same as My Verizon login.

[vzw_customer_support]

We understand the importance of having access to manage your features and would like to help as soon as possible. Please send us a Private Note, so we can further assist you.

~Maria