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Cant cancel Usage Control on Website
learnedm
Member

I've had a usage control on my family plan for 3 devices (to stop kids from using too much data on my 12GB family plan). I've since moved to the unlimited data plan but see that I'm still getting charged for usage controls and i cant shut them off in the web site - any ideas?

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Re: Cant cancel Usage Control on Website
Ann154
MVP MVP
MVP

Call customer service at 1-800-922-0204 from a landline or *611 from your phone and request they remove the feature from your account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Cant cancel Usage Control on Website
vzw_customer_support
Customer Support

learnedm- Removing a feature from your account is easy and convenient. I apologize for the issues you've encountered. I am confident that we can provide you the information you need to remove the feature you no longer need. When you mention usage controls are you referring to the FamilyBase feature? If so, please follow these steps online. Sign into your My Verizon account. Hover over My Plan & Services and then click on Manage FamilyBase. Click on Profiles, then scroll down to the last line and click on the blue letters that say Remove FamilyBase. Please let us know if you run into any issues. 

JacobV_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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