I have Night Hours set on my child’s phone. I keep getting Smart Family notifications that my child is online during Night Hours. How is her phone able to connect when Night Hours is supposed to restrict access during that time?
Jcanuck66, we always want to ensure your Smart Family is working as it should be. Just to clarify, do you have the time of the day restrictions set up? Is it set for calls, texts, and data?
I don't believe the Smart Family feature can prevent someone from using your home's Wi-Fi network to access the internet. If that is the case, then you should change your Wi-Fi router settings to limit when certain devices can access your home network.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
I'm having the same issue. I can't tell from this thread if anyone gave you a solution to the issue. Can you share with me anything you've been able to find out? Thank you! 🙂
estephan03, that is a concern that you are having this same experience. Please send us a Private Note, so we can delve into this issue. BrittanyC_VZW