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Child able to go online during Night Hours
Jcanuck66
Member

I have Night Hours set on my child’s phone. I keep getting Smart Family notifications that my child is online during Night Hours. How is her phone able to connect when Night Hours is supposed to restrict access during that time?

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Re: Child able to go online during Night Hours
Doggo
Novice

How about you take the phone away from them at night. You're the parent, aren't you?

Re: Child able to go online during Night Hours
vzw_customer_support
Customer Support

Jcanuck66, we always want to ensure your Smart Family is working as it should be. Just to clarify, do you have the time of the day restrictions set up? Is it set for calls, texts, and data? 

 

ChristineK_VZW

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Re: Child able to go online during Night Hours
Jcanuck66
Member

Yes

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Re: Child able to go online during Night Hours
Jcanuck66
Member

Wow. Thank you! Helpful! You’re amazing!

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Re: Child able to go online during Night Hours
jav6
Sr. Member

@Jcanuck66 wrote:

Wow. Thank you! Helpful! You’re amazing!


Was your issue resolved by @vzw_customer_support  ChristineK_VZW or was your response tongue-in-cheek to @Doggo ?

...Just another VZW customer...trying to offer some assistance...
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Re: Child able to go online during Night Hours
Ann154
Expert
Expert

I don't believe the Smart Family feature can prevent someone from using your home's Wi-Fi network to access the internet. If that is the case, then you should change your Wi-Fi router settings to limit when certain devices can access your home network. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Child able to go online during Night Hours
estephan03
Member

I'm having the same issue. I can't tell from this thread if anyone gave you a solution to the issue. Can you share with me anything you've been able to find out? Thank you! 🙂

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Re: Child able to go online during Night Hours
vzw_customer_support
Customer Support

estephan03, that is a concern that you are having this same experience. Please send us a Private Note, so we can delve into this issue. BrittanyC_VZW

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Re: Child able to go online during Night Hours
Badrabbit406
Member

Our boys setup gives us the same notification every day that he's online during night hours. Makes me wonder if it's working at all. Would love to see a resolution to this.

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