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Content Filter
Jzen0912
Newbie
‎08-22-2021 08:53 AM

I recently added the Verizon family service. In using the content filter, I have blocked the facebook/instagram apps; however, my child can still access these platforms. Any help is appreciated.

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Re: Content Filter
Ann154
Community Leader
Community Leader
‎08-22-2021 09:02 AM

Are they accessing over Wi-Fi or the cellular data connection? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Content Filter
vzw_customer_support
Customer Service Rep
‎08-24-2021 09:05 AM

We're happy to figure out what's going on with you. IT's important to assist you with keeping your child safe, please reach out via Facebook or Twitter for further assistance. *Gen

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Re: Content Filter
acraftylady2
Specialist - Level 2
‎08-24-2021 09:49 AM

What's the point of this forum if people now get pushed off to social media?  Not everyone does Facebook and twitter.

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Re: Content Filter
Jzen0912
Newbie
‎08-30-2021 07:27 AM

They are accessing over WiFi.

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Re: Content Filter
Ann154
Community Leader
Community Leader
‎08-30-2021 07:37 AM
@Jzen0912 wrote:

They are accessing over WiFi.

I believe (but I would suggest checking the FAQs on this) the Content filter on the Smart Family feature only works when the phone is connected to the internet via the Verizon Wireless cellular network. When on your home Wi-Fi, it might not work properly. If you need additional content filters with your home Wi-Fi, you can look into utilizing the content filtering options available with your home router. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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