I recently added the Verizon family service. In using the content filter, I have blocked the facebook/instagram apps; however, my child can still access these platforms. Any help is appreciated.
We're happy to figure out what's going on with you. IT's important to assist you with keeping your child safe, please reach out via Facebook or Twitter for further assistance. *Gen
They are accessing over WiFi.
I believe (but I would suggest checking the FAQs on this) the Content filter on the Smart Family feature only works when the phone is connected to the internet via the Verizon Wireless cellular network. When on your home Wi-Fi, it might not work properly. If you need additional content filters with your home Wi-Fi, you can look into utilizing the content filtering options available with your home router.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.