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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Content Filter
Jzen0912
Member

I recently added the Verizon family service. In using the content filter, I have blocked the facebook/instagram apps; however, my child can still access these platforms. Any help is appreciated.

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Re: Content Filter
Ann154
Community Leader
Community Leader

Are they accessing over Wi-Fi or the cellular data connection? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Content Filter
vzw_customer_support
Customer Support

We're happy to figure out what's going on with you. IT's important to assist you with keeping your child safe, please reach out via Facebook or Twitter for further assistance. *Gen

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Re: Content Filter
acraftylady2
Sr. Member

What's the point of this forum if people now get pushed off to social media?  Not everyone does Facebook and twitter.

Re: Content Filter
Jzen0912
Member

They are accessing over WiFi.

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Re: Content Filter
Ann154
Community Leader
Community Leader

@Jzen0912 wrote:

They are accessing over WiFi.


I believe (but I would suggest checking the FAQs on this) the Content filter on the Smart Family feature only works when the phone is connected to the internet via the Verizon Wireless cellular network. When on your home Wi-Fi, it might not work properly. If you need additional content filters with your home Wi-Fi, you can look into utilizing the content filtering options available with your home router. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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