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Disable Facetime- Smart Family
cassie16
Member

I have the time restriction set on the smart family app and have restarted my daughters phone, but it’s still letting her FaceTime after hours. Any ideas? Thanks!

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Re: Disable Facetime- Smart Family
Tigerstep
Sr. Member

Yeah, take the phone away.

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Re: Disable Facetime- Smart Family
vzw_customer_support
Customer Support

As a fellow parent I would also be concerned if my kid were using theirs phones after hours since I also manage their usage with the Smart Family app. Allow us to gather more information to be on the same page. Is your daughter on Wi-Fi when she is using the FaceTime app? Just to be sure, did you install the Smart Family Companion app on your daughter's phone?

VictorC_VZW

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Re: Disable Facetime- Smart Family
cassie16
Member

She could be on Wifi. Also, she does have the app installed. 

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Re: Disable Facetime- Smart Family
ekt2040
Member

I am having the same issue with my daughter's phone.  She can also access imessage.

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