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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Error Messages

When I set time restrictions and try to add a trusted number, I keep getting error messages. Any idea how to help? 

Re: Error Messages
Customer Support

PrincessMommy6, oh my, I can see why you reached out for some help. We'll tackle these error messages you're getting together to make sure you can set up the Time Restrictions you need. First, can you share what the error message says? Also, are the other aspects of Smart Family working properly?



Re: Error Messages

I'm having this same issue.  I just downloaded the app and companion app on my sons phone today.  All other filter functions work.  It just won't let me set any restrictions (time, data, calls, etc).  I'm trying to set up time restrictions.  It keeps saying: "An error occurred.  We're having technical problems.  Please try again later."  I tried the app as well as the website but still get the same error message.  

Re: Error Messages

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.