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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Excellent Customer Service
cherylmuhlbauer

We just bought the new Samsung 20+, but didn't get them until after vacation.  My husband needs his phone for work, and there were some issues with him switching from another company.  Isaiah,  from Austin Victra, in Austin,  MN,  took the time to make sure that we were totally satisfied with our new phones!! Anyone from this area, I recommend you request Isaiah!! You will not be disappointed!! Kudos, Isaiah!!

Re: Excellent Customer Service
vzw_customer_support
Customer Support

cherylmuhlbauer, we appreciate your efforts to share your feedback and I'm thrilled to hear about your positive experience. You may also share this experience via the My Verizon app: Settings (top left) > Feedback > Store visit. Let us know if this helps.

 

LorenzoP_VZW

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Re: Excellent Customer Service
Chelseaandkatie

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Carmie is a live messaging Verizon’s agent as she was AMAZING! She was quick, efficient and showed that she truly cared for my concerns. She also left me a kind message that truly uplifted my night. I hope you find employees like her because she’s truly a rock star!

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Re: Excellent Customer Service
vzw_customer_support
Customer Support

 

We always appreciate customers who take the time to give us their feedback. I’ll pass what you’ve said onto our management team so your voice is heard.

EdwardL_VZW

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