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Family Base wifi problems
Patricles
Member

this is my first full month with Family Base on my account. Three kids have iPhone 7 and two iPhone SE. Since I've added the service they are constantly kicked off of wifi and burning through data. Why does this happen?

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Re: Family Base wifi problems
vzw_customer_support
Customer Support
Patricles, I apologize for the issues your kids are experiencing with their data usage and Wi-Fi connections. Family Base is a great feature to have. Family Base does not interfere with Wi-Fi connections. I am confident that we can resolve the issues they are having with their data usage and their Wi-Fi connection. Do they have the Wi-Fi assist setting on (White)? Settings>Cellular>Wi-Fi Assist. What software does each service have? Settings>General>Software update. 

JacobV_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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