Having a functioning device is essential, and we can definitely help you out with figuring out what, and where, the problem lies. Did you just recently add FamilyBase to your account? Also, where is your son located, if not near or with you?
Thank you for reaching out to us, MCANDELARIA11. What we would recommend is double check the restrictions and settings within the FamilyBase feature located in your My Verizon account.
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