Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Family Locator download issues. HELP!?

Family Locator download issues. My child has an LG flip phn, it is capable of the download. I've followed all proper steps to activate, yet it keeps stating NOT ACTIVATED on my acct. I have uninstalled and reinstalled the app, step by step. I had no problems installing it on another basic flip phone that is actually a little older than the LG flip phone. Am I missing something?

Labels (1)
Re: Family Locator download issues. HELP!?
Customer Support

We understand how important this application is for parents. We can help you with this service. Are you seeing the error message on my verizon? What is the model of the lg basic phone?

MarcusG_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Family Locator download issues. HELP!?

I'm trying t actual my family location