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Family base companion fail
BOMBSHELLSDE
Member

I added my child's phone to family base on sunday. I completely cut off web access. Tonight, thursday, he has been able to download 3 apps. I tried to add family base companion to his phone but it said his device isnt supported. Funny because it was supported on monday when i tried but had to stop after installation.  1-how did he get online when my settings still show his data at 0? And why is his phone suddenly incompatible with family base companion? If this is a common occurrence,  i will remove family base and buy the program the school district uses.

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Re: Family base companion fail
vzw_customer_support
Customer Support

I completely understand your frustration, BOMBSHELLSDE. When paying for apps monthly, I would expect them to work they way they were explained to me. Has your son updated his software since Monday? Did he download the apps over Wi-Fi?

MahrizaM _VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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