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Family base content control shuts down data and wifi
Momski4
Member

I installed the family base content filters on my daughter's iphone 6. I just wanted the ability to shut down her data when necessary. Now she has all kinds of problems -- her data and wifi connections don't work, she can scroll instagram feed but no pictures or videos load (I did not block instagram). Is this fixable?

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Re: Family base content control shuts down data and wifi
vzw_customer_support
Customer Support

Hi Momski4,

 

We want setting up your Familybase content filters to be simple. Sorry to hear that this is not happening and I certainly understand your confusion with the feature not working properly. Let's get this fixed. I have sent you a private message for account review of your settings. Please respond to this message.

 

Thanks,

PamelaF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Family base content control shuts down data and wifi
SHORTY5106
Member

I am having similar issues with my daughters social media. Please help.

Re: Family base content control shuts down data and wifi
CHAFOE21
Member

I too, am having this issue w/my kids phones.  Please help.

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Re: Family base content control shuts down data and wifi
vzw_customer_support
Customer Support

Family Base is a great way to add controls to your children’s lines, CHAFOE21. We’ll do all we can to help you set up controls, and troubleshoot those which are not properly working. I’ve sent you a private message to work on this further with you.

 

GeorgeS_VZW

 

Follow us on Twitter @VZWSupport
If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!! 

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Re: Family base content control shuts down data and wifi
JUACHI98
Member

Many users with I-phones have similar issues with this App. why not publish the fix suggestions to the public so everyone can see it and maybe try the suggested fix?

This Forum doesn't help anyone if the fix is being suggested privately.

Get with it Verizon.

Re: Family base content control shuts down data and wifi
vzw_customer_support
Customer Support

JUACHI98 and SHORTY5106, we want to make sure that your Family Base works like it should. JUACHI98, I can understand your concern for shared answers for the community. Are you having issues with your Family Base? Could you both explain what you're experiencing? When did this start? 

 

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Family base content control shuts down data and wifi
Mommmaof5
Member

Anyone ever get resolution to this.  I have the same issues with my children’s iphones... both set up for 15yrs and older, and I have not blocked Instagram but both having issues with Instagram photos loading and displaying.

Re: Family base content control shuts down data and wifi
HEAROE37
Member

I'm having the same issues as well and getting no where.  Ultimately I'm going to just cancel Family Base (since Verizon isn't being upfront about a fix!) and move on to some other type of hardware / app.

Re: Family base content control shuts down data and wifi
vzw_customer_support
Customer Support

HEAROE37 Our Family Base application is an excellent app with multiple benefits, and I want to make sure that you and your family enjoy it. Can you please tell me what happens when you try to connect the phone to Wi-Fi(error message)? Please tell me more about the problems you're experiencing. We want to help.
EvelynR_VZW
Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

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