You've come to the right place for answers to your questions. While we no longer offer this service, Family Locator allows you to locate family members via their phones using another mobile device or computer. Topic 1 on this link https://www.verizonwireless.com/support/family-locator-faqs/#item1 provides you with information on each option that was available within the Family Locator service. To confirm, is your account already enrolled in the Family Locator service?
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