Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
Family plan still allowing unknown calls??

I tried the Smart Family plan for $4.99 monthly. However, the plan is not stopping/blocking callers to my iPhone 6S Plus that appear on my Caller ID as "Unknown Caller." Can someone advise if there is a solution to this problem other than changing my phone number? Thank you.

Labels (1)
Re: Family plan still allowing unknown calls??
Customer Support

ALEGOU65, I understand wanting to stop all ‘unknown callers’.  Has the block feature ever worked? Please check the settings of the Verizon Smart Family application does it show the option that unknown callers are blocked? Do you utilize any other features of Smart Family, if so how is that working?


Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!