TracyLz,
You are correct in your findings. Due to the recent update our application developers are working on a update to fix this for our customers. I know this is a concern and we are working to get it resolved for our customers. Thank you for your patience while we work on this.
JasperM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
TracyLz,
We always want for you to be able to enjoy the FamilyBase feature. I have a teen that I use FamilyBase on & I’ve tried to do the lock recently. I ran into the same situation as you. At this time, we do not have a fix for this. I’ve lifted this up higher in the chain to see if we can find a resolution to this in the near future. Thank you so very much for choosing Verizon Wireless!
AliciaS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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