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FamilyBase alerts for iPhone 6?
scjerich
Member

My kids and I all have iPhone 6. I receive alerts for my son's phone for # of texts during school/night hours, but I do not get anything for my daughter's line. FamilyBase prompts me to install the app on her phone - but when I send that text and tap the link, it says "phone not supported." I know iPhone/FamilyBase support is limited but I just want the same info that I'm getting on my son's line. I don't recall having to do anything to my son's phone to have access to the data.

PLEASE ANSWER THE QUESTION I'M ASKING. I posted this before and got back a message that FamilyBase and iPhone are not compatible... but I am getting data for my son's usage, on the same phone my daughter has! How do I get the same info for her line??

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Re: FamilyBase alerts for iPhone 6?
vzw_customer_support
Customer Support

scjerich,


We definitely want to make sure you can get all of the information you need! That's absolutely crucial and we're glad to help. The iPhone doesn't have a child companion application so you wouldn't be able to remotely install that on your daughter's phone. You can still view the information you need about calls, texts and data though. You would then set up the alerts and the school/night hours for her line through My Verizon on a computer! http://vz.to/1MgUml4


AndrewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: FamilyBase alerts for iPhone 6?
scjerich
Member

HOW do I get the information regarding her texts and calls? I have things

set up the same way for her line as for her brother's but no data is

available. Ever.

On Thu, Oct 1, 2015 at 12:28 PM, Verizon Wireless Customer Support <

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Re: FamilyBase alerts for iPhone 6?
vzw_customer_support
Customer Support

As a parent myself, I understand desire to monitor your kids activities closely Sandra. It may be that she is not really using regular text messages and even with the same settings as the other phone, you will not be able to get reporting on those messages. For example, using other messaging applications like iMessage, WhatsApp, Hangout, or others.


AntonioC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: FamilyBase alerts for iPhone 6?
scjerich
Member

Regular text messages. Lots of them - I've seen them. No activity reported

via FamilyBase.

On Thu, Oct 1, 2015 at 7:45 PM, Verizon Wireless Customer Support <

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Re: FamilyBase alerts for iPhone 6?
vzw_customer_support
Customer Support

Hi scjerich!


Thanks for the details, let's look into this and get to the bottom of the messaging issue. I will be sending you a Private Message momentarily.


AyaniB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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